Return Policy

We always work hard to make you happy with our service. In order to offer you the best prices, we have to keep our cost low. Please email us for RAN ( Return Authorization Number ) before you ship it back to us. Returns are allowed for exchange of defective products or size exchange only. Non-defective product returns ( except size exchange ) subject to 40% re-stocking fee. We will not charge re-stocking fee for size exchange if your return is in brand new perfect condition. You only pay for shipping charge. If we donít have your required style or size in stock, we will either substitute with other styles or give you store credit. Please include the RAN number on the return packaging for faster processing. All return products must be unworn, brand new condition, and must be returned with all parts and in its original package within 7 days after receipt of your order. All returns without RAN number will NOT be accepted. Returns not in original packaging will be subject to 25% re-stock fee. Tax and shipping charge are non-refundable ( we will deduct shipping for orders with free shipping ). Electric scooters and gas scooters can not be returned, if your scooters are defective within 30 days factory warranty period, please contact the scooter manufacturer directly for service, exchange, or replacement parts ( see FAQ for scooter manufacturer contact information ). If your order arrived damaged, please file claim report with UPS as soon as you receive the order. We can't help you without UPS claim report. By placing the order you automatically agree to our return policy. Thank you for your understanding and cooperation. - Electric Scooter & Gas Scooter Super Store

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